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Frequently Asked Questions
What Shipping Methods Are Available?
We use DHL, FEDEX,Korea Post and all other shipping couriers, based on the high demand we recommend using expedited shipping which take 3-7 days to arrive most destinations, all our products are ship form South Korea.
Ship Note for Shipping to China , delays caused by congestion of shipments Is happening.
What Payment Methods Are Accepted?
We accept paypal and all major credit cards, we will be accepting alipay in the near future
How do I place an Order?
Step1: Select your product option
– Step2: Add to Cart
– Step3: Proceed to checkout
– Step4: Enter your shipping information, you can checkout as guest or create an account
– Step5: Choose a payment method
– Step6: Order Succesfull, you will receive a confirmation email with your order number
How Can I Cancel Or Change My Order?
orders must be cancelled within 12 hours, once we have received and order we begin processing therefore we cannot cancel the order once it is already processed.
How Do I Track My Order?
Please visit our track order page imput your tracking number to retrieve information, or contact us at firstname.lastname@example.org
How Can I Return a Product?
Within 30 days – 100% guarantee. If you are not satisfied with the order, you can return it and get refund.
In order to return the order, the items must not be opened and used.
Buyers are responsible for return shipment fee,
We have the right to refuse returns/refunds and sales
We are willing to respond to respond to your inquiry.
If you dissatisfied for any reason, or have any questions about our products Please contact us we will be happy to hear from you
Please be advised that esenshal.com does not claim that our mask diagnose, treat, cure, or diagnose any disease or existing health condition